We want you to love your purchase, but we understand that sometimes things don't go as planned. If you are not completely satisfied, we gladly accept returns by mail within 30 days of purchase, free of charge. To ensure a smooth process, please make sure the returned items are in their original, saleable condition with the original tags intact. Kindly note that shipping and delivery fees are non-refundable.
Your happiness with our products is deeply important to us, and we’re here to make things right whenever needed.
Pack your items and mail them to our warehouse address.
Once your return is processed, we will credit your account(s) within 10 business days of receiving your item. Please be aware that it may take several days for the activity to reflect on your account. For purchases made using multiple forms of payment, each account will be refunded the amount originally charged. Our goal is to ensure your refund process is as smooth and stress-free as possible.
For added convenience, once your return is received in-store, rest assured that your credit will be processed immediately upon receipt of your return. If you provide us with an email address, we will notify you as soon as your return has been received and the credit has been successfully processed. Please note that depending on your bank's processing time, it may take a few additional days for the credit to appear on your account.
If you wish to make an exchange, the process is simple. Once you complete your return, you can place a new order for the desired item at the current selling price. This allows you to receive your new item as quickly as possible while ensuring a seamless transaction. If you have any questions or need assistance, our customer service team is always available to guide you through the process.
Easy Returns - Diva Shoes and More Boutique
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